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Effective Date: May 22, 2026
You may request a return within 30 days after the date your order is delivered.
Most THE CIMPLE CO products, including cables, connectors, adapters, wall plates, splitters, hardware, tools, and remote controls, may be returned within the 30-day return window if they are returned in their original condition with all parts and packaging reasonably intact.
You must obtain an RMA before sending anything back. Returns sent without an RMA may be refused or delayed.
After we receive and inspect the returned item, we will let you know whether the return is approved.
If the product is defective, arrives damaged, or we shipped the wrong item, contact us within 30 days after delivery. We will provide return instructions and a prepaid return label. Depending on the circumstances, we may send a replacement or issue a refund after inspection.
If a product defect appears after the 30-day return window, the item may still be covered by our 10-Year Limited Warranty. Post-30-day defect claims are handled through the warranty process, not the return process.
If you have questions about a return or refund, please use our Contact Us page.
Effective Date: May 22, 2026
This Limited Warranty extends to the consumer purchaser who bought a THE CIMPLE CO branded product from thecimpleco.com or another authorized sales channel and can provide proof of purchase.
This Limited Warranty applies to THE CIMPLE CO branded physical products, including cables, connectors, adapters, hardware, tools, remote controls, and related accessories, sold through authorized channels.
We warrant that the covered product will be free from defects in materials and workmanship under normal use for ten (10) years from the date of purchase.
The warranty period begins on the purchase date shown on your proof of purchase and ends ten (10) years later.
If a covered product does not conform to this Limited Warranty during the warranty period, we will provide a replacement product. At our option, the replacement may be the same item or a comparable THE CIMPLE CO product if the original item is unavailable or discontinued. Replacement is the exclusive remedy offered under this Limited Warranty.
This Limited Warranty does not provide cash refunds, labor reimbursement, removal or reinstallation charges, expedited shipping requested by you, or compensation for damage to other property, lost time, lost profits, or other indirect losses.
We do not require you to use an informal dispute settlement procedure as a condition of enforcing this Limited Warranty.
To the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the extent permitted by applicable law, we are not responsible for incidental, consequential, special, or indirect damages arising from a breach of this Limited Warranty or the failure of a product, including damage to other equipment, lost data, lost revenue, or downtime.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THE CIMPLE CO
51 W Center St, Suite 233, Orem, UT 84057
Web: Contact Us
For a free copy of the warranty, write to: THE CIMPLE CO, 51 W Center St, Suite 233, Orem, UT 84057
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30-Day Returns
All orders include a
30-Day Return Window
10-Year Limited Warranty
All products backed by our
10-Year Limited Warranty
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